In 2009, 18 awards were given in 9 countries for following categories : Brand, Process optimisation, Managerial practice encouraging innovation, Customer satisfaction, Employee satisfaction, Re-use, Cross-selling, Products and services.
BNP Paribas presents its award winners.
This week, discover the ISO-14001 environmental certification of the Reception & Services branch model, an initiative of French Retail Banking.
Respect for the environment is a growing concern among the customers, employees and shareholder of BNP Paribas. That is why the retail bank in France has committed to permanently improving its environmental impact in four areas: energy consumption, impact of work, consumption of paper and waste management. Accordingly, the Reception & Services program for the renovation and upgrading of BNP Paribas branches in France was launched in 2004.
The branch model has a user-friendly and functional interior design and is intended to facilitate the latest operating procedures through the use of multifunctional ATMs. These new branches offer BNP Paribas customers:
– Advisors with greater availability
– More efficient reception by dedicated employees
– Extended hours of access to ATMs (6 AM to 10 PM, 7 days a week) At most branches..
Many of these branches are accessible to people with restricted mobility, and most are also equipped with voice-activated ATMs for the visually impaired.
BNP Paribas has received the ISO-14001 environmental certification Among the ISO international standards, ISO-14001 is intended to help companies control their environmental impacts within an industrial process of continuous improvement. for its Reception & Services branch model. This certification is a world first. In effect, BNP Paribas is the first French bank to have its branch model certified. Today, nearly 1150 branches out of the 2200 nationally are already in compliance with this model.
Charles Lavialle, head of the program “Accueil & services”, explains us the project.
1. At most branches.
2. Among the ISO international standards, ISO-14001 is intended to help companies control their environmental impacts within an industrial process of continuous improvement.